Return & Refund Policy

Last updated: June 2025

Mandatory Unboxing Video

To process any return or refund, a clear, uninterrupted unboxing video must be provided.

The video must:

• Show a 360° view of the sealed parcel with the shipment label
• Capture the full unsealing and unpacking process without any cuts, pauses, or edits
• Clearly highlight the damaged or missing item

Complaints without proper unboxing video proof will not be accepted under any circumstances.

Eligibility for Return/Refund

Returns or exchanges are only applicable for damaged or incomplete products received during transit. If you receive a damaged product (opening/unboxing video is a must), we will provide a complete exchange — or a full refund if the product is unavailable.

We do NOT offer exchange or refund for non-defective products or for any other reason. This includes:

• Dislike of product appearance
• Shedding of beads or sequins
• Other non-defective issues
• International orders (strictly non-refundable)
• Sale items

How to Report

Contact us within 24–48 hours of receiving the product, via Email or WhatsApp, along with a complete unpacking video.

📧 Email: returns@prettyqueen.in 📱 WhatsApp Only: +91 9360602568

Please include:

• Order number
• Detailed unboxing video
• Description of the issue

Choosing Exchange or Refund & Returning the Item

Once your complaint is approved, you can choose either an exchange or a refund.

• Ship the product back within 2 business days using a reputed courier service. Delays will not be accepted.
• On returns and refunds, courier charges will be deducted.
• Return shipping fees are non-refundable.

Resolution Timeline

Our team will review the submitted details and respond within 4–7 working business days.

If your return is approved, you will be responsible for return shipping costs. Shipping fees are non-refundable.

Approved refunds are processed within 7–10 days after the returned item is inspected.

Non-Returnable Conditions

The following are not eligible for return or exchange:

• Slight colour variations due to photography or screen settings
• If the jewellery does not match personal preference
• If the product feels heavy or large, or the size differs from expectation
• Sale items are not eligible for return or exchange
• Bent earring stems (designed to prevent breakage) are not defects
• Minor issues like loose stones/beads that can be easily fixed

Please review all product details carefully before purchase.