Terms & Conditions

Last updated: June 2025

Acceptance of Terms

These Terms of Use constitute a legally binding agreement between you and Pretty Queen. By using the Website, you consent to be bound by these Terms. If you do not agree, please discontinue use of the Website.

User Eligibility

Use of our services is open to individuals capable of entering into a legally binding contract. In India, users must be at least 18 years old. Minors are not permitted to register or use the Website.

Cancellation Policy

Orders cannot be cancelled once placed, as they are processed and dispatched immediately.

Return / Refund Policy

Returns or exchanges are only accepted if the received item is damaged or incorrect. A clear 360° unboxing video without cuts or pauses is mandatory as proof. Refunds are not offered for personal preference issues.

Jewellery Care

To preserve your jewellery:

• Avoid direct contact with harsh chemicals, perfumes, salt water, and excessive moisture
• Store in a dry, soft-lined box or pouch when not in use

Proper maintenance extends the life of the gold plating.

Allergy Disclaimer

Pretty Queen is not responsible for any allergic reactions or skin sensitivities from wearing our products. Customers with known metal allergies should review product materials carefully before purchase.

Our liability is limited strictly to the purchase value of the item.

Copyright

All Website content — text, images, logos, graphics, and trademarks — is the exclusive property of Pretty Queen and protected under copyright law. Unauthorized use may lead to legal action.

Limitation of Liability

To the fullest extent permitted by law, Pretty Queen is not liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the Website.